GAMBARAN KEPUASAN PASIEN RAWAT JALAN ATAS PELAYANAN FARMASI DI RUMAH SAKIT UMUM DAERAH CIAMIS

Oktaviani, Sindi (2026) GAMBARAN KEPUASAN PASIEN RAWAT JALAN ATAS PELAYANAN FARMASI DI RUMAH SAKIT UMUM DAERAH CIAMIS. Sarjana thesis, Universitas Bakti Tunas Husada Tasikmalaya.

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Abstract

ABSTRACT The role of pharmaceutical installations in hospitals is very large, especially to see whether patient satisfaction with the pharmaceutical services provided has been fulfilled or not. Pharmaceutical service standards in providing pharmaceutical services. The fulfillment of standards in pharmaceutical services is expected to meet patient expectations, which can be interpreted as patient satisfaction. This study aims to evaluate the level of patient satisfaction with pharmaceutical services for me covering five dimensions of service quality, namely reliability, responsiveness, empathy, direct evidence, guarantee and knowing the relationship between the characteristics of respondents (age, gender, level of education), occupation, type patient) in the level of satisfaction of the patient’s wishes. The data source used is a questionnaire sheet filled in by respondents, with a total of 99 respondents. The characteristics of respondents in this study were grouped based on reliability, responsiveness, empathy, direct evidence, assurance.

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